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FAQ

Frequently Asked Questions (FAQ)
Got questions? We've got answers. Our FAQ page is here to help you quickly find information about Vape Demand orders, shipping, returns, product details, payment options, and more.

Whether you're wondering how long delivery takes, what payment methods we accept, or how to track your order, this page covers the most common questions from our customers.

Can’t find what you’re looking for? Contact our support team — we're always here to help!

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), Apple Pay. All payments are securely processed at checkout.

Can I change or cancel my order after placing it?

Orders are processed quickly, but if you need to make a change or cancel, please contact our support team within 1 hour of placing the order.

Shipping & Delivery

How long does shipping take?

Most orders ship within 1–2 business days. Delivery time depends on your location but usually takes 2–7 business days for US orders. International shipping times vary by country.

Do you offer international shipping?

Yes! We proudly ship internationally. Shipping rates and delivery times vary depending on the destination. Please note that customs fees or import taxes may apply based on your country’s regulations.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use this number on the carrier’s website to monitor your package, both domestic and international.

Products & Usage

Are your vape and hemp products safe to use?

Yes! All our products come from trusted manufacturers and comply with industry safety standards. If you have any concerns, please contact us.

Can I return or exchange products?

We accept returns on unopened and unused products within 14 days of delivery. Contact support for return instructions.

For sanitary and safety reasons, the following products cannot be returned:

  • E-Liquids
  • Atomizers "Including RDAs & Tanks"
  • Replacement Coils & Pods
  • Hemp Products
  • Kratom
  • Rechargeable Batteries
  • Glass & Accessories




























We appreciate your understanding to ensure product safety and quality for all our customers.